Legal

Refund & Cancellation Policy

Last updated: May 26, 2026

This Refund and Cancellation Policy outlines the conditions under which refunds or cancellations may be granted for services purchased through DSC.in.net (operated by Susania OPC Private Limited).

Please read carefully before placing an order. DSC issuance is a government-regulated service — once the CA starts the issuance process, certain fees become non-refundable.

1. Cancellation Before Processing

You may cancel your DSC application and receive a full refund if:

  • You cancel within 24 hours of placing the order
  • The application has not yet been submitted to the Certifying Authority
  • No video verification has been initiated

To cancel, contact us immediately at +91 83559 55000 or WhatsApp.

2. Partial Refund

A partial refund (excluding the CA processing fee) may be granted if:

  • The application is cancelled after submission to the CA but before DSC issuance
  • Video verification has been completed but the DSC has not yet been issued

The CA processing fee (typically 30–40% of the total amount) is non-refundable once the application is submitted to the CA.

3. No Refund Cases

No refund will be issued in the following cases:

  • The DSC has been successfully issued and loaded onto the USB token
  • The application was rejected due to incorrect, incomplete or false information provided by the applicant
  • The applicant failed to complete video verification within 30 days of applying (application expired)
  • The USB token has been delivered and the PIN has been set by the applicant
  • DSC validity period has started
  • Cancellation is requested more than 7 days after payment

4. Defective USB Token

If the USB token received is defective or damaged during delivery:

  • Report within 48 hours of delivery with photos of the damaged token
  • We will arrange a free replacement token at no additional cost
  • The DSC certificate itself will be transferred to the new token

5. Refund Process

Approved refunds will be processed within 7–10 business days to the original payment method. Processing times may vary based on your bank or payment provider.

6. How to Request a Refund

To initiate a refund or cancellation:

  1. Contact us at info@dsc.in.net or +91 83559 55000
  2. Provide your order reference number and reason for cancellation
  3. Our team will review and respond within 2 business hours

7. Contact

For refund or cancellation queries:
Email: info@dsc.in.net
Phone/WhatsApp: +91 83559 55000
Hours: Mon–Sat, 10:00am–6:30pm IST